Support

Need help with LiftIQ? Email support@trainwithiq.com — a real human reads every message, usually within 24 hours.

Frequently Asked Questions

How does the readiness score work?

LiftIQ calculates your daily readiness from four signals: heart rate variability (35%), sleep (25%), resting heart rate (20%), and recent training load (20%) — pulled from Apple Health (iOS) or Health Connect (Android) if you've connected a wearable. No wearable? The 10-second manual check-in (sleep, soreness, energy sliders) does the same job. A higher score means you're recovered and ready to push; lower means back off. LiftIQ adjusts your next workout's loads ±10–15% accordingly.

What devices does LiftIQ work with?

On iOS, any device that writes to Apple Health works: Apple Watch, Oura Ring, Garmin, Polar, and more. On Android, any device that writes to Health Connect works: Galaxy Watch, Pixel Watch, Fitbit, Oura, Garmin, and more. LiftIQ doesn't require any wearable — every feature is fully functional with the manual check-in.

Is my health data private?

Yes. LiftIQ never sells your health data and never uses it for advertising. Health data is read with your explicit permission and used only for in-app readiness scoring and training recommendations. You can revoke access at any time — on iOS in Settings → Privacy & Security → Health, and on Android in the Health Connect app. Full details in our Privacy Policy.

How do I cancel my subscription?

Subscriptions are managed through the app store you subscribed with, not LiftIQ directly.

On iOS (Apple ID):

• Open the Settings app on iPhone
• Tap your name at the top
• Tap Subscriptions
• Tap LiftIQ → Cancel Subscription

Apple's complete instructions: support.apple.com/HT202039

On Android (Google Play):

• Open the Google Play Store app
• Tap your profile icon → Payments & subscriptions → Subscriptions
• Tap LiftIQ → Cancel subscription

Google's complete instructions: support.google.com/googleplay/answer/7018481

How does the Founding Member tier work?

The first 200 paid subscribers lock in $6.99/month for the life of the subscription — as long as you keep it continuously active. The 200-slot counter increments on paid conversion (after the 7-day trial), not on trial start. Once 200 slots are claimed, the tier closes and new subscribers see standard pricing.

If you cancel a Founding Member subscription and later resubscribe, you'll be charged the then-current standard price. The locked-in rate doesn't survive a cancellation.

Can I get a refund?

Refunds are handled by the store you purchased through, not LiftIQ. On iOS, request one from Apple at reportaproblem.apple.com. On Android, request one from Google Play at support.google.com/googleplay/answer/2479637.

How do I delete my account and data?

Open LiftIQ → Profile → Delete Account and confirm. This immediately and permanently removes your training history and all data we've stored on our servers. Full details: trainwithiq.com/delete-account.

If you can't access the app — for example, you've already deleted it — email support@trainwithiq.com (or privacy@trainwithiq.com) with the email address associated with your account. We'll verify your identity and process the deletion within 30 days (usually much sooner).

Note: deleting your LiftIQ account does not affect data stored in Apple Health or Health Connect. To remove that, manage your data directly in the Apple Health app (iOS) or the Health Connect app (Android).

How do I export my workout data?

Open LiftIQ → Settings → Export Data. You'll get a CSV containing your logged workouts, body weight history, readiness scores, and personal records.

My readiness score seems wrong — what's going on?

The most common causes:

• Health permissions weren't granted in full — on iOS, check Settings → Privacy & Security → Health → LiftIQ; on Android, open the Health Connect app → App permissions → LiftIQ. Make sure HRV, Sleep, Resting Heart Rate, and Active Energy are all enabled.
• Wearable hasn't synced today — open Apple Health (iOS) or Health Connect (Android) and confirm your latest data is showing there. LiftIQ reads from that platform, so if data isn't there, we can't see it.
• Less than 14 days of baseline data — the readiness score needs ~2 weeks of your normal HRV and sleep patterns to establish a personal baseline. Until then, scores can read high or low.

Still wrong? Email support@trainwithiq.com with your distinct_id (Settings → About → tap the version number 5 times to reveal it) and we'll investigate.

The app crashed / I found a bug

Sorry about that. Email support@trainwithiq.com with:

• What you were doing when it happened
• Your device model and OS version (iOS or Android)
• A screenshot or screen recording if you have one

Bug reports go directly to the founder. We fix things fast.

Cycle-aware training — how do I turn it on (or off)?

Cycle-aware training is off by default and fully opt-in. To enable: LiftIQ → Settings → Cycle-Aware Training → toggle on. You can sync menstrual cycle data from Apple Health or log period start dates manually. To disable, toggle it off — your cycle data is no longer used in workout adjustments.

I'm injured or pregnant — can I still use LiftIQ?

LiftIQ is not medical advice and is not a substitute for a doctor or physical therapist. If you're injured, pregnant, managing a medical condition, or taking medication, consult a qualified healthcare professional before starting or continuing any training program. Listen to your body and stop if anything feels wrong.

Contact

LiftIQ is a product of Probst Development Group LLC.